Terms and Conditions

Last Updated: [30 June 2025]

Welcome to the website of Opal Dental Clinic, accessible at opal-dental-clinic.com ("Site"). By using this Site and engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our Site.

Opal Dental Clinic operates as a trading name under BOHO Ventures Ltd (Company Number: 14925507), a company registered in England and Wales. Our registered office is located at The NORD, Ronnis Mount, Ashton-under-Lyne, OL7 9PE.

1. Use of the Website

The content of this Site is for general information and marketing purposes only. We reserve the right to modify or withdraw any part of the Site without notice. You may not use the Site for any illegal or unauthorized purpose.

2. Medical Services Disclaimer

Opal Dental Clinic is not a registered healthcare provider in the United Kingdom. All medical and dental services are delivered by independent third-party dental providers abroad (e.g., Turkey). The information on our Site, emails, and WhatsApp messages is not medical advice and does not replace an in-person clinical consultation. We do not guarantee treatment suitability, outcomes, or prices. Your treatment contract is exclusively with the selected dental service provider.

3. Booking Fees & Payment

A non-refundable booking fee may be charged once you confirm a treatment package with a dental provider. This fee covers administrative costs, service coordination, and ongoing patient support. If you cancel within 14 days of confirming your booking, you may be entitled to a refund under UK consumer law, unless services have already commenced. If we have begun providing services at your request, we reserve the right to deduct reasonable costs from any refund.

Payment for treatment must be made directly to the provider or clinic abroad. Opal Dental Clinic is not responsible for any payment issues or card processing fees incurred at the provider’s location.

4. Travel and Personal Responsibility

You are solely responsible for arranging your travel to the destination country, including flights, visas, passports, vaccinations, accommodation, and compliance with entry requirements. Opal Dental Clinic does not arrange international travel and is not liable for travel-related disruptions or missed treatment appointments.

5. Consultations and Treatment

Planning Initial consultations are conducted remotely via email, WhatsApp, or telephone and are based on information or photographs you provide. All treatment plans and pricing are provisional until confirmed by a clinical examination performed by the provider abroad. We do not guarantee accuracy or consistency between remote assessments and final clinical findings.

6. Service Scope and Provider Relationship

Opal Dental Clinic acts as a facilitator, introducing patients to licensed third-party dental providers. We assist with communication, scheduling, and information exchange but are not party to the medical treatment agreement between you and the provider. We do not accept liability for any aspect of dental care or treatment outcomes.

7. Non-Disparagement

By using our services, you agree not to publicly disparage Opal Dental Clinic for any dissatisfaction relating to clinical treatment or service outcomes provided by third-party dental providers. Any complaints about treatment should be directed to the provider.

8. Limitation of Liability

To the fullest extent permitted by law, Opal Dental Clinic shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or from medical or travel services delivered by third parties. We disclaim all warranties not expressly stated in these Terms. Nothing in this section limits our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded under UK law.

9. Intellectual Property

All content on this Site, including images, logos, designs, and written material, is owned by or licensed to BOHO Ventures Ltd. You may not reproduce, modify, or distribute any content without prior written permission.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, flight cancellations, war, terrorism, pandemics, or government restrictions.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page and take effect immediately. Continued use of our services after changes constitutes your acceptance of the revised Terms.

13. Complaints Handling

If you have a complaint, please email us at customer.privacy@opal-dental-clinic.com with your contact details and a description of the issue. We aim to acknowledge complaints within 5 business days and resolve them within 28 days. Treatment-related complaints should be addressed directly to the dental provider.

14. Contact Information

BOHO Ventures Ltd The NORD, Ronnis Mount Ashton-under-Lyne, OL7 9PE Email: customer.privacy@opal-dental-clinic.com